Listening and Learning Together

How to raise a concern

We take any concerns and complaints about the school very seriously. If you would like to raise a concern or have a specific complaint about any matter relating to the school please see our Complaints and Concerns policy below which gives you full information on how to raise any such matters and what you can expect from the school in response.

Who can help?

We would be pleased to answer any enquiries you may have either by telephone or email. Follow our guidance below on who's best to handle your enquiry below or alternatively, explore our staff directory.

Communication pathways

Who to speak to first

To speak to someone about teaching and learning:

I have a question about my child’s learning / I want to know more about in-class rewards and sanctions

1

2

3

1

Class Teacher

2

Head of Department

3

Assistant Principal – Teaching & Learning

To speak to someone about pastoral:

I have a question about my child’s wellbeing. / I want to know more about school rewards and sanction systems

1

2

3

1

Learning Family Tutor

2

Head of Department

3

Assistant Principal - Pastoral

To speak to someone about extra-curricular

I have a question about my child’s clubs. / I have a query about a school trip

1

2

3

1

Reception Team

2

Leader of Creative Arts & Enrichment | Head of PE & Sports

3

Head of Careers

To speak to someone about Finance

I have a question about Parent Pay / I have a question about payments for a school trip

1

2

3

1

Reception

2

Senior  Administrative Assistant

3

Director Business & Operations